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Privacy Policy

Last updated: 2 May 2026

This Privacy Policy describes how Kerala Boatstay collects, uses, and safeguards information you provide when you visit our website or make a booking. By using the site, you consent to the practices described below.

1. Information We Collect

To process a booking and stay in touch, we collect:

  • Contact details — name, phone number, and email address.
  • Booking details — preferred dates, location, package, group size, and special requests.
  • Payment metadata — transaction reference IDs returned by our payment gateway. We do not see or store your full card or bank details.
  • Technical data — IP address, device type, and browser information collected automatically when you visit the site.

2. How We Use Your Information

  • To confirm and manage your booking.
  • To contact you with booking updates, payment receipts, and trip-related information.
  • To respond to enquiries and provide customer support.
  • To improve our website and service quality.
  • To comply with legal obligations and prevent fraud.

3. Sharing of Information

We do not sell your data. We share information only with:

  • Payment processors (e.g. Razorpay) to handle transactions.
  • Boat operators & crew assigned to your booking, with the minimum details needed to host you.
  • Authorities, if required by law or court order.

4. Cookies & Analytics

We use cookies and similar technologies to keep the site functional and to measure usage via privacy-friendly analytics tools. You can disable cookies in your browser, though some features may stop working as a result.

5. Data Retention

We retain booking and contact information for as long as necessary to fulfil the booking and meet accounting, tax, and legal obligations. After that, the data is deleted or anonymised.

6. Security

We use industry-standard technical and organisational measures — including encrypted connections (HTTPS) and access controls — to protect your information. No system is perfectly secure, but we work hard to safeguard the data you trust us with.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond within a reasonable timeframe, subject to applicable law.

8. Children

Our service is not directed to children under 13. We do not knowingly collect personal information from children. Bookings on behalf of minors must be made by a parent or guardian.

9. Changes to This Policy

We may update this policy from time to time. The current version always lives on this page; we recommend reviewing it before each booking.

10. Contact

For questions about this privacy policy, reach out to us: